At Quest Investment Firm, LLC, our most valuable asset is the relationship we maintain with our clients. We honor and serve this relationship by maintaining the highest standards of trust and confidence, which includes the safeguarding of client information. Quest Investment Firm, LLC is dedicated to the enhancement of our clients’ personal, professional, and financial lives. Together, our company works to deliver cutting-edge products and services to our clients.
It is important, where appropriate, for Quest Investment Firm, LLC to be able to share client information with both affiliated and non-affiliated business partners, (i.e., third-party 401(k) plan1 administrators, asset custodians such as Schwab or TD Ameritrade) all of whom support a variety of Quest Investment Firm, LLC programs and services. Sharing pertinent information allows Quest Investment Firm, LLC to maximize the level and breadth of services available to our clients. This collaborative environment and initiative create a single entity that offers an extensive range of personal, professional, and financial products and services, available through a single resource. The resulting convenience and cost efficiencies available to our clients are invaluable.
OUR CLIENTS’ PRIVACY IS NOT FOR SALE. Quest Investment Firm, LLC does not and will not sell non-public personal client information to anyone, for any reason, at any time.
The types of personal information that may be collected, maintained by, and/or shared with affiliated and non-affiliated business partners can include: name, address, phone number(s), fax number(s), e-mail addresses, and other forms of private/proprietary information that may include income, assets, current investments, investment experience, and/or business data.
QUEST INVESTMENT FIRM, LLC’S PROTECTION OF PERSONAL CLIENT INFORMATION
The confidence and trust placed in Quest Investment Firm, LLC by our clients is held in the highest regard; Quest Investment Firm, LLC has taken extraordinary measures to:
Ensure continuous confidentiality of all client data – biographical, professional, and financial;
Ensure the physical and electronic security of all client records;
Protect against any anticipated threat to the security of such records;
Protect against any unauthorized access to such records.
Quest Investment Firm, LLC employs numerous checks and balances in order to ensure the confidentiality of all client data, including but not limited to:
•Storage of all hardcopy client records in a secured room and/or in an alarmed and locked building;
•Computer software firewalls and passwords limit electronic access to confidential client data;
•Where appropriate, affiliated and non-affiliated companies are required to execute nondisclosure agreement(s) regarding the use and disclosure of any confidential client information;
•Each employee is required to execute an employment agreement which assures absolute confidentiality of all company client data both during and post-employment;
•Client data is disseminated within Quest Investment Firm, LLC only on an as-needed basis and in accordance with and subject to all applicable employee conduct and policy guidelines;
•Written and electronic communication policy maintains that all information contained within any company system remains the sole property of Quest Investment Firm, LLC;
•An exit interview is conducted wherein a terminated employee must affirm that he or she has returned to the originator, or left within his or her department, all proprietary information previously held within said employee’s possession;
•Immediate revocation of employee access to all proprietary data upon termination of employment.
Should a client prefer Quest Investment Firm, LLC not to share personal non-public information with its non-affiliated business partners, the client must contact his/her Investment Advisor. For any client whose primary state of residence (of record) is California, Quest Investment Firm, LLC will not share such information with its non-affiliated business partners unless the client “opts-in” or affirmatively provides consent to do so. However, when a client signs an Advisor Agreement, the client is, in effect, asserting affirmative consent.